For customers who want to ensure their equipment is always operating at peak performance preventative maintenance service visit(s) are available for purchase (with a roller assembly), for the DocuMate 4790 and 4799. Additional PM visits can be purchased to cater to demanding environments.
PM visits include travel time, scanner check-up, thorough cleaning, and installation of roller assembly. In addition to the standard annual PM visit customers can choose to purchase additional PM plans; 1X, 3X, and 11X visits. To initiate the Preventative Maintenance Service, customers will need to call into Xerox® Scanner Support at 800-648-0410 and request an appointment. PM Service cannot be scheduled automatically