Advance Exchange replaces scanners the next day with free shipping and boxing materials.
The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support.
If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2 p.m. PST, or else on the next business day for requests received later. Advance Exchange service is available in all 50 states.
Fujitsu Services Datasheet
