OpenText Partner

OpenText Fax Solutions

BPS designs, implements, and supports OpenText fax deployments across cloud SaaS, managed cloud, hybrid, and on-premises models.

OpenText Core FaxCloud SaaS
Fax Private CloudManaged
Fax Cloud ConnectHybrid
OpenText FaxOn-premises

Four deployment models

One product line, four ways to run it. The difference is where the fax server lives and who operates the telephony.

Cloud SaaS

OpenText Core Fax

Multi-tenant cloud fax. No fax server, no fax hardware, no analog lines.

Fax serverNone
TelephonyOpenText cloud
You manageNothing
Managed cloud

Fax Private Cloud

Full OpenText Fax capability, with OpenText personnel running the environment.

Fax serverOpenText DC or third-party cloud
TelephonyOpenText cloud
You manageNothing
Hybrid

Fax Cloud Connect

Keep your fax server and integrations. Move transmission to the cloud.

Fax serverYour data center
TelephonyOpenText cloud
You manageServer and software
On-premises

OpenText Fax

Enterprise fax server in your own environment. Published as OpenText Fax (RightFax).

Fax serverYour data center
TelephonyCustomer-owned
You manageServer, software, telephony

Side by side

Product Deployment model Fax server location Telephony Customer-managed infrastructure
OpenText Core Fax Cloud SaaS (multi-tenant) None OpenText cloud None
OpenText Fax Private Cloud Managed cloud OpenText data center or third-party cloud OpenText cloud fax network None
OpenText Fax Cloud Connect Hybrid Customer data center OpenText cloud Server and software only
OpenText Fax On-premises Customer data center Customer-owned and managed Server, software, telephony

OpenText Fax Aviator is an AI capability layer, not a deployment model. See supported platforms.

Cloud SaaS, multi-tenant

OpenText Core Fax

A secure cloud fax platform that removes the need for analog lines and fax hardware. It supports faxing across devices and applications, from desktops to mobile and from MFPs to EHR systems. Built for regulated industries, with privacy controls, audit readiness, and regional data sovereignty.

There is no fax server. OpenText publishes Core Fax as a distinct product from OpenText Fax, with its own applications and developer APIs.

Technical details

Sending and receiving

  • Web portal, desktop applications, mobile devices, and email
  • Microsoft Teams and Webex by Cisco
  • MFP walk-up faxing without a fax board or phone line
  • Software-only fax over IP, with no fax cards or specialized hardware

Inbound delivery destinations

  • Core Fax account or email notification
  • Microsoft OneDrive, SharePoint, Google Drive, Google Cloud Storage, Amazon S3
  • Local file folder or direct to a print device

MFP support

  • Ricoh, Toshiba, Xerox, Lexmark, Sharp, Kyocera, and HP
  • Secure MFP identity providers including PaperCut, Streamline NX, uniFLOW, and YSoft SAFEQ

EHR integrations

  • Secure connectors for Epic, Cerner, and Veradigm Allscripts

Identity and access

  • SAML 2.0 single sign-on, WS-Fed, and WS-Trust
  • Automated user provisioning with Entra ID through SCIM or AD Sync

Security and compliance

  • Aligns with SOC 2 Type II, HIPAA, GDPR, ISO 27001, and PCI-DSS
  • Encrypted transmissions, including faxes sent through Core Fax secure MFP applications
  • Full audit trail on every transmission
  • Security audit log for administrative controls

Data residency

  • Hosted in the US, Canada, the EU, or Australia
  • Multi-region scaling available for organizations with a global footprint

Administration

  • Dashboard reporting and individual event logs for all transmissions
  • Call detail record reports with customizable tags for identification and accounting
  • Role-based access and centralized control
  • Built-in high availability and disaster recovery, with 24x7 support

Developer APIs

  • SOAP and REST APIs, documented on the OpenText Developer Portal
Managed cloud

OpenText Fax Private Cloud (Managed Services)

Combines OpenText Fax with the technology, integrations, and OpenText personnel who implement, manage, and monitor the implementation. It frees internal resources, eliminates on-premises fax server hardware and software costs and maintenance fees, and fills gaps in internal expertise.

Deploys in an OpenText data center or in a third-party cloud. This is the required platform for OpenText Fax Aviator.

Technical details

Deployment

  • Deploys in an OpenText data center or in a third-party cloud, for example AWS
  • Service, data, and operations can be kept within regional data zones in North America and Europe

Systems management

  • Day-to-day management of the OpenText Fax (RightFax) infrastructure, including health monitoring, data backup, network management, systems administration, database management, and application support systems

Program management

  • Project management across production activities, service releases, and feature release upgrades

Support

  • 24/7 global customer support
  • Transaction and system health monitoring, alerting, and incident management

Availability

  • Availability guarantees as high as 99.95 percent
  • Redundancy within and across OpenText data centers

Security

  • Encryption options including VPN, SSL, and TLS
  • User authentication, physical security, encryption in transit and at rest, encryption of fax images stored in the data center, and ongoing security audits

Capacity and telephony

  • Fax transmission runs on the OpenText cloud fax network, which removes on-site telephony connection, troubleshooting, and management
  • Scalable fax capacity

Enterprise application integrations

  • SAP, Oracle, Microsoft SharePoint, IBM FileNet, OpenText eDOCS Content Management, EMR applications, and capture technology
  • Integration resources scale to project budget and timeline

Product scope

  • Includes every OpenText Fax capability and all add-on modules, from five connected MFPs to 500, including barcode routing and email integration
  • Includes the latest OpenText Fax version, service pack updates as needed, and full feature release upgrades every other year

Visibility

  • Web-based interface for user management
  • System performance views and summary dashboards through OpenText Fax Analytics, covering transaction volume trends and delivery success rates
Hybrid

OpenText Fax Cloud Connect

A hybrid solution consisting of OpenText Fax and the OpenText Cloud. It moves fax transmissions to the cloud, which removes the need for on-site fax telephony components. Users need only an internet connection to transmit faxes securely to and from the OpenText Fax server.

The fax server and its existing integrations stay in place.

Technical details

Comes out

  • Fax boards and fax cards
  • Gateways and on-site telephony components
  • Associated maintenance, troubleshooting, and telecommunications charges

Stays

  • The OpenText Fax server
  • All existing application and back-office integrations

Capacity

  • Scalable fax capacity without channel-count bottlenecks

Fax numbers

  • On-demand numbers from a pre-provisioned pool, available for immediate assignment
  • Number porting through the OpenText Number Porting Automation tool, with porting status tracking
  • Numbers remain portable if the organization leaves the service, including numbers added while on it

Resilience

  • Automatic failover between OpenText data centers
  • Four geographically dispersed data centers and nine additional points of presence

Auditability

  • End-to-end visibility across the fax lifecycle, with a job ID assigned to each transmission
On-premises

OpenText Fax (RightFax)

An enterprise-grade digital fax solution that integrates with the enterprise applications driving business processes, including EMR, ERP, and ECM systems. Deployed in the customer's own environment.

Available fully on-premises, as a hybrid deployment with Fax Cloud Connect, or as Fax Private Cloud managed services.

Technical details

Deployment

  • On-premises, on customer hardware or virtualized
  • Hybrid, paired with OpenText Fax Cloud Connect for transmission
  • Managed, through OpenText Fax Private Cloud

Back-office integrations

  • ERP, EIM, ECM, CRM, and legacy systems
  • SAP, Oracle, Microsoft SharePoint

EHR and EMR integrations

  • Certified integrations with Epic, Meditech, Cerner, and Veradigm

Email

  • Pre-built connectors for Microsoft Exchange and IBM Notes
  • Works with any email application

Desktop

  • Print-to-fax from any application, including Word, Excel, and PowerPoint

MFP scan and send

  • Pre-built connectors for Fujitsu, Ricoh, Xerox, Konica Minolta, and HP
  • Any other MFP through the Universal Integration method

Analytics

  • Volume, system performance, and channel use

Capture

  • OpenText Fax Intelligent Workflows, which uses the OpenText Intelligent Capture engine to extract data from fax images
AI capability layer

OpenText Fax Aviator

Reads inbound fax content and converts it into structured data for downstream systems.

Assist
Answers procedural questions inside the interface for occasional users
Route
Analyzes inbound faxes and directs them to the correct queue, user, or system
Summarize
Condenses long faxes into short overviews
Extract
Captures fields such as IDs, dates, amounts, and codes as structured data
Up to 85%
labor time saved on intelligent fax processing
2–3×
the fax volume processed with the same staff
Up to 90%
of inbound fax workflows automated end to end

Figures published by OpenText.

Platform requirement

  • OpenText Fax Private Cloud, version 24.4 or 25.4
  • BPS confirms platform version before scoping

Enterprise integrations

  • EMR and EHR, ERP, ECM, CRM, and MFP systems

Published use cases

  • Healthcare intake and prior authorizations
  • Claims and servicing requests
  • Citizen forms and case intake
  • Fax routing and triage
  • Batch fax scheduling

Contact BPS

To review your current environment or scope a deployment, contact our solutions team.

Contact BPSSupport: (614) 392-5164