Basic is our break/fix service available for Fujitsu scanners and other manufacturers’ scanners.
Basic onsite service for Fujitsu scanners includes parts, labor, technician travel and a scanner cleaning visit. (Consumable parts are not included) Basic service is available across the 48 contiguous United States.
Response Time - Next Business Day
A FAFSE will arrive on-site by the end of the next business day following the TAC-verified hardware failure.
Advantages of Basic Scanner Service
- Onsite coverage of spare parts, labor, and travel for all hardware errors
- A singular preventive maintenance visit, automatically scheduled
- Month-to-month coterminous contracts to match up uneven renewals
- Non-Fujitsu Scanner service available in Next-Business-Day and 4-hour options